Hotels in general will make a genuine effort to accommodate you. Sometimes you might forget to bring certain essential items with you like a toothbrush etc. One call to reception usually sorts this out and you will get what you need delivered to your room.
So why do hotels go the extra mile for you? Well it is to maintain their good name and generate repeat business as this is what keeps the hotel in the black. Competition is healthy and hotels battling for customers in the same area will continue to maintain and improve customer service standards. Bear in mind it is called the "hospitality industry".
How do airport hotels differ? They have a continuous stream of punters staying for one night and customer service goes straight out the window. You can forget about getting the little extras in an airport hotel so remember if you need something bring it with you. They dont need to impress you because they are guaranteed to get repeat business from airport travellers the very next day.
The menu in airport hotels can be rather limited so if you have the option to eat somewhere else before hand take it.
This might not apply to all airport hotels but from a recent experience in a Dublin Airport hotel I left as a very disappointed customer.
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